For owners
Find guests and use their available interaction history. Keep contact storage separate from permission to send marketing messages.
INTERACTIONFQM
Guest CRM
A unified guest database from your website, QR menu, app and Wi-Fi: contacts, orders, preferences, rewards and consents.
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What it brings to your venue
Contact details, orders, rewards and consents give the team context when helping a guest.
For guests and your team
Guests manage their profiles and consents, while the team sees available data in the dashboard.
How it works
The guest signs in or leaves their contact details
Available events are added to their history
The team finds the information it needs
The guest manages their consent preferences
Module features
Unified guest database and profiles
- Guest list in the dashboard: name, phone, email, date, search and menu filter
- Contact details from reviews and surveys — name, phone and email — in the review record
- New guests for the selected period in analytics
- Guest profiles in the dashboard: fields, history, rewards, preferences and manual guest creation by an administrator
- Add a guest to the CRM from the waiter app
- A unified profile across the website, QR menu, app and Wi-Fi
Guest account and sign-in
- Guest account: profile, order history, rewards and consent preferences
- Guests sign in using a code via Telegram, WhatsApp or email, through Google or with a password; the venue decides whether a code is required
Consent and data controls
- The consent log records each consent and withdrawal, with the date and text version.
- A separate Venue news, promotions and rewards toggle in the guest account
- Guests can delete their account: personal data is removed, while order records are retained in accordance with applicable retention requirements.
Connection to your CRM
- Send new reviews to your CRM — Bitrix24, Zapier or Make — via a webhook
Setup and conditions
- Profile fields and sign-in methods
- Consent wording and channels
- Staff permissions and external integrations
Frequently asked questions
Does having a phone number mean consent to advertising?
No. Contact details and consent to marketing messages are recorded separately.
Which channels contribute to the guest profile?
The profile combines information from the website, QR menu, app and Wi-Fi. The required channels and guest identification methods are connected during setup.
See how it works for your venue
We will review your processes, demonstrate the features you need and help you choose modules. Setup and team training are free. Test the solution for 14 days, then decide whether to move to a paid plan.
Book a demoWorks with this product
Loyalty & referrals
Help guests return with rewards for their next visit, guest cards, offers and referrals to friends.
Offers & campaigns
Create promotions, combos and personalised offers, show them at the right time and guide guests towards an order.
Guest communication
Keep guests informed about their orders, invite feedback and send offers through selected channels according to their consent choices.
See how the platform can work for your venue
In 20 minutes, we will show the features relevant to your business and answer your questions. Then we can discuss a 14-day free trial, with no deposit or obligation.
Book a demo