INTERACTIONFQM

Loyalty & referrals

Help guests return with rewards for their next visit, guest cards, offers and referrals to friends.

What it brings to your venue

A reward with a clear validity period helps maintain guest relationships without complicated terms.

For owners

Set the percentage and validity period for next-visit rewards, display guest cards and track creators’ promo codes. Availability of automatic points accumulation and referral rewards is checked for your configuration.

For guests and your team

Guests see when a reward becomes active and the last day they can use it.

How it works

The guest completes an order
They receive an offer for their next visit
They see the expiry date and conditions in their account
They return and use an available reward

Module features

A reason to return

Next-visit discount: the venue sets the percentage and validity period
The reward becomes valid on the next business day, not the same evening
A reward message after ordering; the reward is visible in the guest account

Loyalty cards and tiers

Guest Cards section on the homepage: up to four tiers with conditions and benefits
Cashback and loyalty tiers with awards: availability of automatic awards for your configuration is confirmed during setup.
Personal guest card via QR code and in Wallet
Reward accumulation, award history and progress towards the next tier, when an accumulating loyalty scheme is connected.

Referrals and promotion

Refer a Friend and Share a Hashtag banners on the homepage
Refer a Friend programme with rewards: the award mechanism is confirmed for the selected configuration.
A reward for an Instagram post or repost after payment
Blogger promo codes: individual code, percentage, blogger commission and code-level analytics

Setup and conditions

Reward amount and validity period
Usage rules and restrictions
Confirmed set of additional reward mechanisms

Next-visit rewards and guest-card display are described separately from automatic points accumulation and referral rewards: availability of the latter is checked for your configuration.

Frequently asked questions

Can the reward be used on the same bill immediately?

A next-visit reward becomes valid on the next business day.

How is a Refer a Friend banner different from a referral programme?

A banner promotes an offer; a referral programme tracks recommendations and awards rewards. The award mechanism is connected if it is available in the selected configuration.

See how it works for your venue

We will review your processes, demonstrate the features you need and help you choose modules. Setup and team training are free. Test the solution for 14 days, then decide whether to move to a paid plan.

Book a demo

Works with this product

See how the platform can work for your venue

In 20 minutes, we will show the features relevant to your business and answer your questions. Then we can discuss a 14-day free trial, with no deposit or obligation.