For owners
Separate order updates, account login messages and marketing. Configure available channels and recipients.
INTERACTIONFQM
Guest communication
Keep guests informed about their orders, invite feedback and send offers through selected channels according to their consent choices.
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What it brings to your venue
Clear service notifications help guests track orders, while consented marketing channels keep them informed about offers.
For guests and your team
Guests receive relevant messages and can withdraw marketing consent.
How it works
Choose events and channels
Configure messages and consent
The guest receives a message
The team handles the reply
Module features
Order and sign-in messages
- Order status notifications for guests
- Guest sign-in codes via Telegram, WhatsApp or email
Feedback and offers
- Review invitations by email and SMS
- Promotional messages via WhatsApp
- Coupons with expiry dates
Consent and guest assistance
- Marketing consent for each channel: date, text version and one-click withdrawal.
- AI guest chat answers questions about the venue and passes complex questions to a manager
Setup and conditions
- Messaging providers and their terms
- Consent and notification wording
- A person responsible for conversations
Frequently asked questions
Are all messages marketing messages?
No. Sign-in codes, order statuses and promotional offers serve different purposes and are configured separately.
Are all channels included in the plan?
Channel availability and costs depend on connections and provider terms.
See how it works for your venue
We will review your processes, demonstrate the features you need and help you choose modules. Setup and team training are free. Test the solution for 14 days, then decide whether to move to a paid plan.
Book a demoWorks with this product
Guest CRM
A unified guest database from your website, QR menu, app and Wi-Fi: contacts, orders, preferences, rewards and consents.
Loyalty & referrals
Help guests return with rewards for their next visit, guest cards, offers and referrals to friends.
Offers & campaigns
Create promotions, combos and personalised offers, show them at the right time and guide guests towards an order.
See how the platform can work for your venue
In 20 minutes, we will show the features relevant to your business and answer your questions. Then we can discuss a 14-day free trial, with no deposit or obligation.
Book a demo