InteractionFQM · Takeaway and delivery venues
Counter, website and marketplace orders in one clear workflow
Connect order taking, preparation, packing, payment and handover while preserving the specifics of each sales channel.
20–30 minutes · In your preferred language · Tailored to your setup
Venues using InteractionFQM
Do these challenges sound familiar?
Coordinated workflows instead of disconnected tasks
It is easy to mix up order contents, collection methods or handover times during packing.
Sales are growing, but owners struggle to compare channel results after commissions and refunds.
Explore your system
Takeaway and delivery venues in one model
Click a tool number or work area. Choose a scenario, follow the connections and keep only the modules you need.
We will demonstrate your selected setup using your venue as an example
Discuss in a demoWe can refine the selection of tools together during the meeting.
Features for everyday operations
Accept direct orders with clear delivery and collection terms
Show delivery charges, minimum order value and available collection times before the guest places an order.
Delivery terms
Set delivery charges, a minimum order value and a free delivery threshold. A basket progress bar shows how much more is needed for free delivery.
Scheduled collection
Guests choose a collection point and an available time. Each point can have its own address, opening hours and phone number.
Connection with the team
The order reaches staff and the configured printers. Guests see the number and status, and can leave a review and receive a next-visit bonus after ordering.
Counter ordering in the waiter app
Scheduled collection with a discount
Guest-facing order statuses
Delivery through your own website: address, delivery areas, online payment or payment to the courier
Delivery and collection orders print directly in the kitchen
Marketplace orders
Review and bonus after the order
Order by QR code on your own phone, without installing an app
Additional modules for your workflows
Add modules according to your venue's needs. Not every feature listed is included in every plan: the solution and integrations are selected separately.
Menu in the guest's language: automatic translation, photos, ingredients, allergens, calories and macronutrients
Online payment and tips in the menu
Scheduled collection and your own delivery through the website
Out-of-stock list: unavailable dishes are removed from the digital menu
Online order status for guests
Print orders on kitchen and receipt printers
Kitchen display
Coming soon Order number display
Orders from Wolt, Glovo, Uber Eats and other connected marketplaces in one interface
WhatsApp notification when a guest's order is ready
Guest reviews by QR code and invitations to review on Google
A guest bonus for the next visit
Guest account with order history
Staff shifts: opening, closing, cash handover and shift report
During a brief connection loss, a waiter's order is saved on the device and sent once internet access returns
Inventory, recipes and food costs
Sales analytics and shift reports
Work with your existing POS: Syrve/iiko, r_keeper or Lightspeed through HubRise; the data exchanged depends on the integration
Fiscalization: Germany (fiskaly), Ukraine (Checkbox), Kazakhstan (Webkassa)
AI invoice recognition
Coming soon Prepared-meal subscriptions
Coming soon Choosing meals
Guests choose a meal plan, the number of dishes per day, a duration such as 3, 6, 12 or 26 days, and a start date. Gift days can be included.
Coming soon Price and deliveries
The price and savings are calculated immediately. Before submitting, guests see the earliest first delivery and the schedule of subsequent deliveries.
Coming soon An enquiry without starting the conversation from scratch
The Order via WhatsApp button sends a completed enquiry to the manager. Once confirmed, the customer receives an invoice for payment.
Coming soon Venue settings
In the builder, the venue defines meal plans, durations, prices and enquiry text. This scenario suits prepared meals, healthy eating and weekly packages.
The next stage
Rotating menus by date, online subscription payment and a My Subscription account are planned extensions to the scenario.
More about meal subscriptions →
Take direct orders and help guests return
Your own website
Scheduled collection
Delivery
Reward for the next visit
Guest-facing order statuses
Courier map and app
QR menu and ordering · Waiter workstation · Inventory and recipes · Reports and analytics
Example workflow
- Choose dishes
- Enter a delivery address or collection point
- Choose an available payment method
- Track the status
- Receive the order
We will demonstrate this scenario using your workflows and select the modules you need.
Book a demoFrom start to finish
Scenarios for your venue type
Choose a situation to see the participants and sequence of actions in the model.
Choose your system configuration
Tools for your workflows
Numbers match the model. Hide tools you do not need, restore them and explore their features.
No tool found. Try another name.
One system, different tasks
Benefits for everyone involved
For owners
See the whole business
Compare channels, repeat sales, cancellations and shift results within one management system.
For your team
Know the next step
See the order source, contents, modifiers and delivery or collection method at every stage.
For guests
Enjoy clear, straightforward service
Order in your preferred way and receive clear payment and collection instructions.
Get connected without unnecessary steps
Start with the setup you need
Review your current workflows
We will discuss your venue type, service methods, equipment and existing systems.
Agree on integrations
We will check your POS, order channels, payments, fiscalization and accounting exports for your country.
Configure and test
We will prepare the selected modules and team access, then test the workflows before launch.
Personal demo
Explore your venue's needs in 20–30 minutes
We will show the relevant workflows, answer your questions and discuss setup. If you are ready to start, we can collect the basic information during the meeting.
Book a demo- Your needsWhat matters to guests, staff and the owner.
- Your scenariosHow the tools work in your chosen setup.
- The next stepModules, integrations and information needed to begin setup.
Pricing and trial terms are available on the dedicated pricing page.
View pricing ↗Before you start
Answers to common questions
Can guests order without a table QR code?
Yes. Delivery and collection orders use the website's general link and are not tied to a table.
How does a prepared meal subscription work?
Coming soon: guests choose a meal plan, duration and start date, and see the price, savings and delivery schedule. The completed enquiry arrives via WhatsApp; after confirmation, payment is by invoice.
Does the system work without internet access?
An internet connection is required. During a brief outage, a waiter’s order is saved on the device and sent when connectivity is restored. Payments cannot be accepted offline.
How does this page differ from a dark kitchen?
This format has a guest-facing point: a counter, menu and collection. A dark kitchen is primarily a production site for one or several brands without a dining room.
Can we keep our current POS?
Yes, the model includes integration with an existing POS. Specific operations and data exchange are clarified for each integration.
Do we have to enable every channel at once?
No. Start with the channels you use and disable the others in the model; your chosen configuration will be included in the brief.
Do we need to replace our POS and connect every module?
No. Start with the workflows you need and use InteractionFQM POS or agree on an integration with your existing POS. We will check compatibility and integration scope during the demo.
How do the demo and setup work?
In 20–30 minutes, we will review your workflows, show suitable scenarios and answer your questions. Then we agree on the setup, required information and pre-launch testing. You can complete the detailed brief together with a specialist.
Where can I find pricing and trial terms?
Current plans and terms are published on the pricing page. We will discuss the modules and integrations you need during the demo.
The next step
Shall we explore how this would work for you?
Submit an enquiry and we will arrange a convenient time and a demo tailored to your workflows. You can complete the setup brief later.
Free demo · 20–30 minutes
See how the platform can work for your venue
Tell us about your venue so we can tailor the demo to your needs.
Enquiry received
We will contact you to discuss your needs and arrange a demo.