InteractionFQM · Coffee shops
Keep morning drinks organised and give guests a reason to return
Connect ordering, the barista workstation, collection and loyalty in a seated café, takeaway coffee shop or mixed service venue.
20–30 minutes · In your preferred language · Tailored to your setup
Venues using InteractionFQM
Do these challenges sound familiar?
Coordinated workflows instead of disconnected tasks
Size, milk and extras can be lost when an order is passed on.
It is difficult to connect repeat visits, write-offs and promotion results.
Explore your system
Coffee shops in one model
Click a tool number or work area. Choose a scenario, follow the connections and keep only the modules you need.
We will demonstrate your selected setup using your venue as an example
Discuss in a demoWe can refine the selection of tools together during the meeting.
Features for everyday operations
Pass every drink preference to the barista
Size, milk and syrup are selected in the order and passed on with it. Guests can order at a table or arrange scheduled collection.
Orders without repeated questions
Drink sizes, milk options and extras help capture the right order. An unavailable option can be disabled without removing the whole drink.
A reason to add dessert and come back
Suggestions before checkout offer extras selected by the venue. A next-visit bonus has a defined percentage and validity period.
Cost control
Drink recipes, ingredient usage and write-offs help assess costs. Payments and tips are available at the end of the shift.
Size, milk and syrup selected with order buttons and shown on the order ticket
Order number on the phone and a barista display. A physical collection display is coming soon.
Coffee for a chosen time: collection with a scheduled time
QR ordering at the table and payment by phone
An Add a dessert? suggestion before checkout
Reward for the next visit
Guest Wi-Fi on the table page
Every Nth drink free and drink passes
Guest Wi-Fi extended through an order
Drink recipes and ingredient usage
Additional modules for your workflows
Add modules according to your venue's needs. Not every feature listed is included in every plan: the solution and integrations are selected separately.
Print orders on kitchen and receipt printers
Kitchen display
Coming soon Order number display
Orders from Wolt, Glovo, Uber Eats and other connected marketplaces in one interface
WhatsApp notification when a guest's order is ready
Order by QR code on your own phone, without installing an app
Menu in the guest's language: automatic translation, photos, ingredients, allergens, calories and macronutrients
Online payment and tips in the menu
Scheduled collection and your own delivery through the website
Out-of-stock list: unavailable dishes are removed from the digital menu
Online order status for guests
Guest reviews by QR code and invitations to review on Google
A guest bonus for the next visit
Guest account with order history
Staff shifts: opening, closing, cash handover and shift report
During a brief connection loss, a waiter's order is saved on the device and sent once internet access returns
Inventory, recipes and food costs
Sales analytics and shift reports
Work with your existing POS: Syrve/iiko, r_keeper or Lightspeed through HubRise; the data exchanged depends on the integration
Fiscalization: Germany (fiskaly), Ukraine (Checkbox), Kazakhstan (Webkassa)
AI invoice recognition
QR menu and ordering · Waiter workstation · Inventory and recipes · Reports and analytics
Example workflow
- Choose a drink and extras
- Order at a table or for a chosen time
- Send the order to the barista
- Collect and pay
- Use the next-visit bonus
We will demonstrate this scenario using your workflows and select the modules you need.
Book a demoFrom start to finish
Scenarios for your venue type
Choose a situation to see the participants and sequence of actions in the model.
Choose your system configuration
Tools for your workflows
Numbers match the model. Hide tools you do not need, restore them and explore their features.
No tool found. Try another name.
One system, different tasks
Benefits for everyone involved
For owners
See the whole business
See drink and pastry sales, repeat purchases, bonus use and write-offs.
For your team
Know the next step
Receive drinks with modifiers on the barista display and mark them ready in sequence.
For guests
Enjoy clear, straightforward service
Customise a drink, order ahead and understand when and where to collect it.
Get connected without unnecessary steps
Start with the setup you need
Review your current workflows
We will discuss your venue type, service methods, equipment and existing systems.
Agree on integrations
We will check your POS, order channels, payments, fiscalization and accounting exports for your country.
Configure and test
We will prepare the selected modules and team access, then test the workflows before launch.
Personal demo
Explore your venue's needs in 20–30 minutes
We will show the relevant workflows, answer your questions and discuss setup. If you are ready to start, we can collect the basic information during the meeting.
Book a demo- Your needsWhat matters to guests, staff and the owner.
- Your scenariosHow the tools work in your chosen setup.
- The next stepModules, integrations and information needed to begin setup.
Pricing and trial terms are available on the dedicated pricing page.
View pricing ↗Before you start
Answers to common questions
How can we bring guests back for their next coffee?
Use a next-visit bonus, a dessert suggestion before checkout, every Nth drink free and drink passes. Guest Wi-Fi is available from the table page; extensions can be linked to an order.
Does the system work without internet access?
An internet connection is required. During a brief outage, a waiter’s order is saved on the device and sent when connectivity is restored. Payments cannot be accepted offline.
Does the system suit a small coffee shop without seating?
Yes. In takeaway coffee mode, you keep ordering, the till, barista station, collection and the modules you need; table service can be disabled.
Can we keep our existing POS?
You can work with your existing POS if a suitable integration is available. During the demo, we will check your system and show a specific connection plan.
Do we need to replace our POS and connect every module?
No. Start with the workflows you need and use InteractionFQM POS or agree on an integration with your existing POS. We will check compatibility and integration scope during the demo.
How do the demo and setup work?
In 20–30 minutes, we will review your workflows, show suitable scenarios and answer your questions. Then we agree on the setup, required information and pre-launch testing. You can complete the detailed brief together with a specialist.
Where can I find pricing and trial terms?
Current plans and terms are published on the pricing page. We will discuss the modules and integrations you need during the demo.
The next step
Shall we explore how this would work for you?
Submit an enquiry and we will arrange a convenient time and a demo tailored to your workflows. You can complete the setup brief later.
Free demo · 20–30 minutes
See how the platform can work for your venue
Tell us about your venue so we can tailor the demo to your needs.
Enquiry received
We will contact you to discuss your needs and arrange a demo.