INTERACTIONFQM

Call a waiter

Guests tell you what help they need directly from their phones.

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What it brings to your venue

Staff receive the reason for the request and can prepare before approaching the table.

For owners

Set call reasons and notification recipients. The workflow is linked to the table page and its session.

For guests and your team

Guests choose a reason instead of explaining it repeatedly, and a waiter accepts the request.

How it works

The guest scans the table QR code
They select a reason
A waiter accepts the call
The waiter responds to the request

Module features

The guest selects the reason for their request

Preset reasons: cutlery, a plate, glasses, sauces, the bill, additional items, an order question or allergens
Other reason with a custom message
The venue can configure its own reasons and buttons

The team receives and accepts the call

Waiting timer for the guest and an option to cancel the call
Push notifications for the waiter, including on a supported phone's lock screen; accept a call with one tap.

Call from the table page

The call is linked to the table QR code and the active session; once the session ends, the guest must scan again.
Call a waiter and Pay buttons on the table page

Setup and conditions

Tables and assigned staff
Reasons for calling
Notification permissions

For push notifications, staff must allow notifications on a supported device.

Frequently asked questions

Can a guest write their own reason?

Yes. Guests can enter a custom message.

Will the notification appear on a locked phone?

This depends on the device, browser, app installation and push notification permissions.

See how it works for your venue

We will review your processes, demonstrate the features you need and help you choose modules. Setup and team training are free. Test the solution for 14 days, then decide whether to move to a paid plan.

Book a demo

Works with this product

Mobile waiter / POS

Take orders and payments using a phone or tablet.

Self-service kiosk

Guests place orders themselves, and the team receives them for preparation.

Table reservations

Help guests reach table booking from your venue’s website or menu.

See how the platform can work for your venue

In 20 minutes, we will show the features relevant to your business and answer your questions. Then we can discuss a 14-day free trial, with no deposit or obligation.

Book a demo